CUSTOMER SATISFACTION Questionnaire

Originated by:
RIGA ARO
Riga International Airport
Riga, LV-1053
Latvia
Phone: +371 67300641
Fax: +371 67300644
E-mail: Aleksandrs.Sisauri@lgs.lv

Dear Customer,

With the intention of improving and providing the high quality of Briefing Services, we kindly ask you to evaluate Briefing Services in Riga International Airport. For this purpose, we offer you to fill in the following questionnaire.

Having in mind the importance of interaction with our Customers, we have tried to choose the time period convenient for you and will be grateful for your replies before 31 DEC 2021.

It is not necessary to answer all of the questions. You are invited to reply only those questions which you find to be interesting for you.

CUSTOMER SATISFACTION Questionnaire

Submission of Flight Plan (FPL)

Information availability on self-briefing and FPL submission web-site

Preflight Information Bulletin

Client Feedback

Service improvement, New service possibilities

Submission of Flight Plan (FPL)

Are you satisfied with the mechanism of submission of FPL in Latvia to Riga Briefing via ibs.lgs.lv, via e-mail or via phone? Comments

Yes

Comments

Information availability on self-briefing and FPL submission web-site

Do you have any suggestions how to expand (change) the procedure of FPL provided on ibs.lgs.lv site?

Yes

Comments

Preflight Information Bulletin

Are you satisfied with the quality of/ content / etc. of Pre-flight Information Bulletin provided by LGS

Yes

Comments

Are you satisfied with our specialists prompt responses to your information needs?

Yes

Comments

Service improvement, New service possibilities

What would you advise to improve in Riga Briefing service provision? Do you have any suggestions for new services/ useful features in Briefing?